Support

Contact Elmart Support

Elmart is committed to helping customers, vendors, and workers, resolve issues quickly. Choose a contact method below depending on your needs.

1. WhatsApp Support

For immediate assistance, send us a message on WhatsApp: Chat with Elmart

2. Email Support

For non-urgent inquiries, please email us at: tryelmart@gmail.com

3. Common inquiries

• Order tracking and delivery questions
• Refund or cancellation requests
• Vendor registration or listing support
• technical issues with the website or app
• Feedback and general inquiries

4. Response Time

We strive to respond to WhatsApp messages within 24 hours and email inquiries within 48 hours. Response times may vary during high traffic periods.

5. Tips for Faster Support

• Include your order number or vendor ID when applicable
• Describe the issue clearly and include screenshots if possible
• Be polite - it helps us resolve your issue faster